Terms of Use

The domain name and (hereinafter referred to as "Website") is owned by Jayalakshmi , a Partnership firm registered under Indian Partneship Act 1932 with its registered office at MG Road, Cochin-682035 near Shenoys theatre and Referred as Jayalakshmi.

Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies, which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Jayalakshmi and these terms and conditions including the policies constitute Your binding obligations, with Jayalakshmi.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Jayalakshmi allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Jayalakshmi.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Our Policies ((including but not limited to Privacy Policy available on /s/privacy policy) as amended from time to time.

Registration Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of our website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. We reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Our notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

Communications and Newsletters

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.


Registration on the Website is free for buyers. Jayalakshmi does not charge any fee for browsing and buying on the Website. We reserve the right to change its Fee Policy from time to time. In particular, Jayalakshmi may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Jayalakshmi reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Jayalakshmi.

Use of the Website

You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:

  1. You shall not use any "deep-link", "page-scrape", "robot", "spider" or    other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.
  2. You shall not attempt to gain unauthorized access to any portion or feature    of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.
  3. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any    information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.
  4. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms Jayalakshmi, JayalakshmiSilks,,, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Jayalakshmi or otherwise tarnish or dilute any Jayalakshmi’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or Jayalakshmi’s systems or networks, or any systems or networks connected to Jayalakshmi.
  5. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.
  6. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or  through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
  7. You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Jayalakshmi and / or others.
  8. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder   as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of   any applicable law including exchange control laws or regulations for the time being in force.
  9. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.
  10. We shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).


Jayalakshmi does not collect any data whatsoever during payment and for this purpose we have associated with "PayU" which is authorized by RBI (Reserve Bank of India) where the page would be directed at the time of Payment

While availing any of the payment method/s available on the PayU Payment Gateway , we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

                         Lack of authorization for any transaction/s,


                         Exceeding the preset limit mutually agreed by You and between "Bank/s",


                         Any payment issues arising out of the transaction, or Decline of transaction for any other reason/s


  1. Please note that any transaction with a value below 10 INR would be rejected by ‘PayU’ as the limit set for minimum amount for the transaction to validate is 10 INR
  2. All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India.   Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website. Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.
  3. Jayalakshmi reserves the right to impose limits on the number of Transactions which it may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
  4. Jayalaksmi reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Jayalakshmi or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
  5. Jayalakshmi may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if Jayalakshmi deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price.
  6. The Buyer acknowledge that We will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Jayalakshmi.
  7. Buyer shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and Jayalakshmi’s Website. 
  8. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment   system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
  9. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.


The Wallet is a credit granted by Us typically in lieu of a cancelled order which is associated with your Website account. You can maintain a balance of money with and redeem it at your convenience within a period of 90 Days from the date of the issue of the said Wallet. Please note We does not assume any risk, liability or responsibility with respect to Wallet money.

We will not pay any interest on the amount maintained by you in your specific Wallet account.

Refund of Wallet Amount

Wallet (which is a credit granted by us typically in lieu of a cancelled order), Wallet will continue to be nonrefundable and will have an individual validity of 90 days.

Limitation of Liability

In no event Jayalakshmi will be liable for any money lying in you Wallet account, any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of Wallet or association with the Wallet.

10 Day Replacement Guarantee*

If at the time of delivery and/or within 10 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the Us subject to the following terms and conditions:

  1. Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within 10 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.
  2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.

Following products shall not be eligible for return or replacement:

  • Damages due to misuse of product by the buyer
  • Any product that is returned without all original packaging and, and all other items originally included with the product/s delivered;
  • Garments, which is 'made to order' on customer's request
  • Clothes not used (other than for trial), altered, washed, soiled or damaged in any way.
  • Original tags and packaging should be intact. For items that come in   branded packaging, the box should be undamaged.
  • Made to order' Inner wear, lingerie, socks and clothing freebies are not covered under the return policy.
  • Damaged or defective clothing products are meanwhile covered by the 10 Day Replacement Guarantee.

If Jayalakshmi has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then We may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.


You shall indemnify and hold harmless Jayalakshmi, its owner, licensee, affiliates, subsidiaries (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Cochin, Kerala, India

Trademark, Copyright and Restriction

This site is controlled and operated by Jayalakshmi and products are sold by Us. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark complaint

Jayalakshmi respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to

Product Description

We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability

in no event shall Jayalakshmi be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.

Contact Us

You can contact us via our ‘Contact Us’ page or send us a mail

  1. Product and Order related Queries can be sent at
  2. Feedback and Complaints can be sent at

Profanity Policy

Jayalakshmi prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

Violations of this policy may result in a range of actions, including:

  • Limits placed on account privileges;
  • Account suspension.

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer on the Jayalakshmi website. Following situations may arise:

  • Item was defective
  • Item was damaged during the Shipping
  • Products was / were missing
  • Wrong item was sent by the Seller.

Return will result in refund of money in the form of wallet which would be valid for 90 days from the date of issue in most of the cases.

Buyer need to raise the refund request within 10 days from the date of product delivery. Once Buyer has raised a return request by using the return option by going into ‘My Account’ and clicking ‘My Orders’ Tab.

Please note after 10 days after the delivery of the product the return Option will not be available against the individual order.

The amount will be Credited in the form of Wallet to the users account only after the receipt and verification of the product by Jayalakshmi and if We find that the product meets our Return Policy Conditions .

Jayalakshmi Reserves the right to reject the claim of any Return Request as well as reject the return if the product on inspection does not meet our return policies .

In such an event the product would be returned back to the customer without any replacement or Wallet.

Shipping Policy

Jayalakshmi ships all products Via its official shipping partner FedEx

Free Shipping (Only in India)

  • Jayalakshmi offers FREE , reliable shipping to all cities across India and states all over India except certain remote areas where FedEx doesn’t provide it’s service.
  • Free Domestic orders (within India) would be processed within 24 hours and shipping will be done through FedEx.
  • Product will be delivered within 3-8 working days . we will send you the Airway number/docket number through Mail and you can also    check the same in your ‘My Orders’ page .

FedEx Priority (Within India)

  • FedEx Priority shipping is chargeable ,fast and reliable shipping facility provided by FedEx across India and states all over India except certain remote areas where FedEx doesn’t provide service.
  • Shipping Charges are based on shipping destination and quantity of units purchased. Please note that shipping companies determine shipping charges based on the package weight.
  • Our Shipping Rates are subsidized and are much lower than what the shipping companies usually charge. We always strive to offer customers the lowest shipping charges possible.
  • FedEx priority order (within India) would be processed on the same day if the order is placed before 4.00PM IST and the next day if order is placed after 4.00PM IST. By using this mode of delivery your product will get the priority in shipping compared to the free shipping facility provided by FedEx
  • Product will be delivered within 2-3 working day. we will send you the Airway number/docket number through Mail and you can also check the same in your ‘My Orders’ page .

FedEx International Economy (International Courier Service–Outside India)

  • International Economy is chargeable ,fast and reliable service provided by FedEx.
  • Shipping Charges are based on shipping destination and quantity of units purchased. Please note that shipping companies determine shipping  charges based on the package weight.
  • Our Shipping Rates are subsidized and are much lower than what the shipping companies usually charge for International shipments. We always strive to offer customers the lowest shipping charges possible.
  • All International orders (outside India) would be processed within 24 hours and shipped through FedEx.
  • Most orders are delivered within 8 days to Europe and US.

FedEx International Priority (International Courier Service – Outside India )

  • International Priority is a chargable ,fast and reliable service provided by FedEx. Here your order gets the priority compared to International Economy .
  • Orders on international priority will be processed on the same day if the order is placed before 4.00 PM IST and the next day if the order is placed after 4.00 PM IST.
  • Shipping Charges are based on shipping destination and quantity of units purchased. Please note that shipping companies determine shipping charges based on the package weight.
  • Our Shipping Rates are subsidized and are much lower than what the shipping companies usually charge for International shipments. We always strive to offer customers the lowest shipping charges possible


  1. We are not responsible for any delay caused by any unforeseen and unavoidable time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
  2. If you wish to purchase multiple items and ship them to two or more different addresses, please place them as separate orders and provide the different shipping address.
  3. The courier will attempt delivery twice at your specified shipping address, before they inform us that your package is not deliverable.

International Customs And other Duties

Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery.

The duties and taxes are not a part of the customer’s payment made to us.

Customs Clearance for International Orders by FedEx

For some countries, Our Carrier FedEx will clear your parcel from the customs and duties, In such cases Any additional taxes, import duties or customs charges levied in this process will be charged to you.

You are liable to pay the carrier for those charges in such cases and only after the payment of the same the courier would be handed to you.

So we recommend you to be aware of the laws and regulations governing the import of goods in the country where you want the items shipped.

Remote Area Surcharge (RAS) for International Orders

According to the policies of the International carrier, an additional surcharge may be levied if the shipping address is defined by the carrier as a remote area.

This Remote Area Surcharge (RAS) would not be charged at the time of placing the order. Instead, it would be informed to you before shipping the goods. In such case, you have to pay the surcharge through the website. If the surcharge is not paid within 3 days after our notification, then we would cancel your order.


1. Gift Vouchers can be redeemed only at our Bricks & Mortar show rooms and can not be used for Online purchase.

2. Validity of the Gift Voucher will be 6 months from the date of purchase.

3. Gift Vouchers can not be redeemed partially.

4. Gift Vouchers can not be encashed under any circumstances. 

5. Damaged Gift Vouchers will not be accepted.

6. Gift Vouchers will not exchange/refund under any circumstances.

7.All terms and conditions mentioned on the Gift Vouchers will remain valid and become applicable at all our bricks & mortar show rooms. 

8. Jayalakshmi reserve the rights to revise/add/withdraw the product from online store and add terms and conditions from time to time. 

Surprise Gift For Your Dear Ones


  • Customer will be able to select a specific delivery date and time during check out however, the order should be placed 48 hours prior to the delivery date.
  • The product will be delivered by our executive on the specified date and time.
  • The product will be delivered between 11am and 6pm.
  • The product will be gift wrapped and your message can be affixed on top of the package if mentioned on the space provided during check out.
  • Customer will not be able to change the delivery date and time once the order is placed.
  • This service is available only at selected pincodes in CALICUT, TRIVANDRUM, THRISSUR and COCHIN.

* Due to any unforseen reasons if the product could not be delivered, full refund will be provided.

Cash On Delivery

  1. Cash on Delivery (CoD) is available at present for select PIN CODES in South Indian States (Kerala, Tamilnadu, Andra Pradesh, Telungana, Karnataka). However, we are discussing with our courier partner to expand the CoD facility to pan India in future.
  2. Cash on Delivery will not be available if your order value exceeds Rs.15,000
  3. Cash on Delivery (CoD) is subject to verification of the mobile number provided. Our executive will call you before dispatching the order and if you are not reachable over phone, the order will be cancelled.
  4. Please ensure that the mobile number you provide for the Cash On Delivery payment is available and answered.
  5. Please be available at the designated address with the complete cash as payment for the item purchased. You have to pay the order amount to the Courier Delivery Executive at the time of receiving the parcel. Parcel will be handed over to you only after payment.
  6. You are required to pay the complete amount in cash to the courier once the product is delivered to you.
  7. Payment through cheque, draft or any other means will not be acceptable
  8. It is important that your address and landmark are very clear. This will help us locate you easily and complete the process faster.
  9. If you do not accept the parcel or refuse to pay, CoD orders will not be accepted from you in future.
  10. Returns for 'COD' products will be available only for 10 days from the date of delivery of the product. You will be required to go to 'My Account' tab and then click 'Orders' where you can see the return tab and and then you can follow the instructions provided . Return will be sanctioned only after verification of the product, the amount of the Product will be credited to your Jayalakshmi wallet in the form online store credit which is redeemable only at our online store within 90 days from the date of credit. NO Refund will be provided under any circumstances for CoD orders.
  11. Jayalakshmi may withdraw or modify these terms and conditions at its sole discretion.