Faq
Due to the COVID-19 pandemic, please expect logistical delays till further notification.
- +To whom or how I can contact for grievances?
You can always use the Contact Us form provided in our website to submit your grievance to us. Moreover that, you can directly mail to customercare@jayalakshmi.in for complaints and feedback and write to online@jayalakshmi.in for products and order related queries.
- +Why sometimes I get the product's colour slightly varied from the one which I have seen on the website?
Unfortunately, this is the major drawback of the online sale. Some of the dark colors may be slightly varied in monitors depends on your screen’s resolution/settings even if we have uploaded the exact colored product in to the online store. Hence, requesting you to always check the description/details provided along with product carefully Or please do contact us at online@jayalakshmi.in incase you require further clarifications, if any.
- +Can I use the wallet partially?
Yes. You can use the wallet partially. However, if the product valued more than the wallet value, the wallet value will be utilised firstly and the subsequent balance amount can be paid using any of the available payment methods.
- +Can I use my wallet to buy products from Jayalakshmi's showrooms.
No. The wallet available in your account is redemable only at our online store www.jayalakshmisilks.com and each wallet is valid for 90 days from it's date of issue.
- +Can I transfer my wallet?
No. Only you are eligible to use your Wallet using your own logging credentials.
- +Can you tell me the steps to return my order, if I am eligible to do so?
a. Sign in to Jayalakshmi,
b. Go to 'My Account',
c. Go to 'My Orders',
d. Click on the order you would like to return,
e. Click on subsequent 'Return Order' Button,
f. Fill the respective forms and wait for the confirmation from the Online team.
Our Online team will check your request, and if found genuine, customer will be notified by a mail that your return request is Partially approved and customer can send the product back to Jayalakshmi for our in-store expert’s inspection. Up on verification, if the mentioned defect/reason found genuine, online team will notify the customer that the customer’s return request has been approved and the subsequent amount will be credited in to the customer’s Jaylakshmi account in the form of Wallet.Under any circumstances, the return products will not be accepted back without proper Return Authorization Code/Number. Jayalakshmi will not take any responsibility for such returned products.
- +Can I return my ordered products?
You can return your order if following situations may arise:
- Item was defective.
- Item was damaged during the Shipping.
- Products was / were missing.
- Wrong item was sent by the Seller.
You have to raise the return request within 10 days from the date of product delivery. Please note that 10 days after the delivery of the product, the return Option will not be available against the individual order. Return will result in refund of money in the form of store credit which would be valid for 90 days from the date of issue.This amount will be credited in the form of Store credit to the users account, only after the receipt and verification of the product by Jayalakshmi and only if it meets our Return Policy Conditions. Jayalakshmi Reserves the right to reject the claim of any Return Request raised by the buyer.In cases where Return Request is accepted by us and on arrival of product in our warehouse we determine that the product is damaged due to:
- Damages due to misuse of product by the buyer.
- Any product that is returned without all original packaging and, and all other items originally included with the product/s delivered.
- Garments, which is 'made to order' on customer's request.
- Clothes used (other than for trial), altered, washed, soiled or damaged in any way.
- Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
- Color running or fading due to product being washed in a wrong manner.
- Color running or fading due to product being washed along with other bright color items.
- Does not meet our “Return Policy” Condition mentioned in the “Terms of Use”
In such an event the product would be returned back to the customer without any replacement or Store Credits. Failure to notify us of any defects in the product/s at the time of delivery of the product/s and/or within 10 days from the date of delivery and the same product/s will not be replaced and will not be eligible for a refund or store credits.
If Jayalakshmi has suspicion or knowledge, that any of its buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then We may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer.
- +What are the steps to cancel my Order?
To cancel an order before shipping,
go to 'My Account' -> and then click on 'My Orders',
Select the order to cancel by clicking 'View Order' & click on 'Cancel Order' link on the top right of the page.- + How Can I cancel my order?
You can do so at ANY TIME BEFORE THE ORDER IS SHIPPED. The order cannot be cancelled once shipped from our warehouse. Once the order is cancelled, the refund will happen within the next 72 hours.
- +How can I exchange a product?
If at the time of delivery and/or within 10 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the us subject to the following terms and conditions:
- Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within 10 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.
- Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.
Following products shall not be eligible for return or replacement:
- Damages due to misuse of product by the buyer
- Any product that is returned without all original packaging and/or all other items originally included with the product/s delivered;
- Garments, which is 'made to order' on customer's request
- Clothes not used (other than for trial), altered, washed, soiled or damaged in any way.
- Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
- Made to order' Inner wear, lingerie, socks and clothing freebies are not covered under the return policy.
- Damaged or defective clothing products are meanwhile covered by the 10 Day Replacement Guarantee.
If Jayalakshmi has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then We may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.
- +What should I do if I receive a damaged product?
- We check every item before dispatching to ensure it passes the quality standard check, however there maybe damage(s) due to the handling of package through the carrier. If this is the case we want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our customer care team with the order number, the item no, and a description of the fault with a picture to customercare@jayalakshmi.in. We'll get back to you within one working day and suggest you the possibilities. If we agree on the items to be sent back to us for replacement, we will email you the required shipping details. All shipping costs of returning the defective products back to India over and above such amount would be paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
- +How can I check the staus of my order or Track a shipment?
Sign in to www.jayalakshmisilks.com and then go to My Account and click on My Orders and click on the respective Track Order button adjacent to your order.
- +What are the shipping methods available and how can I obtain the free shipping?
You can choose either the Standard Free shipping method or Priority Paid shipping method for your orders.
There are multiple ways to qualify for free (standard) shipping when shopping with Jayalakshmisilks.com;
1. Buy more than Rs.1000 worth of products.
2. Delivery location should be inside India.
However some of the remote locations are not included in the free shipping limit.Free Shipping (Only in India)
- Jayalakshmi offers FREE, reliable shipping to all cities across India and states all over India except certain remote areas where FedEx doesn’t provide its service.
- Free Domestic orders (within India) would be processed within 24 hours and shipping will be done through FedEx.
- Product will be delivered within 3-8 working days. We will send you the Airway number/docket number through Mail and you can also check the same in your ‘My Orders’ page.
FedEx Priority (Within India)
- FedEx Priority shipping is chargeable, fast and reliable shipping facility provided by FedEx across India and states all over India except certain remote areas where FedEx doesn’t provide service.
- Shipping Charges are based on shipping destination and quantity of units purchased. Please note that shipping companies determine shipping charges based on the package weight.
- Our Shipping Rates are subsidized and are much lower than what the shipping companies usually charge. We always strive to offer customers the lowest shipping charges possible.
- FedEx priority order (within India) would be processed on the same day if the order is placed before 4.00PM IST and the next day if order is placed after 4.00PM IST. By using this mode of delivery your product will get the priority in shipping compared to the free shipping facility provided by FedEx
- Product will be delivered within 2-3 working day. We will send you the Airway number/docket number through Mail and you can also check the same in your ‘My Orders’ page.
FedEx International Economy (International Courier Service–Outside India)
- International Economy is chargeable, fast and reliable service provided by FedEx.
- Shipping Charges are based on shipping destination and quantity of units purchased. Please note that shipping companies determine shipping charges based on the package weight.
- Our Shipping Rates are subsidized and are much lower than what the shipping companies usually charge for International shipments. We always strive to offer customers the lowest shipping charges possible.
- All International orders (outside India) would be processed within 24 hours and shipped through FedEx.
- Most orders are delivered within 8 days to Europe and US.
FedEx International Priority (International Courier Service – Outside India )
- International Priority is a chargeable, fast and reliable service provided by FedEx. Here your order gets the priority compared to International Economy.
- Orders on international priority will be processed on the same day if the order is placed before 4.00 PM IST and the next day if the order is placed after 4.00 PM IST.
- Shipping Charges are based on shipping destination and quantity of units purchased. Please note that shipping companies determine shipping charges based on the package weight.
- Our Shipping Rates are subsidized and are much lower than what the shipping companies usually charge for International shipments. We always strive to offer customers the lowest shipping charges possible
- +How can I pay?
We have arranged wide range of facilities for your convenient shopping. We accept the following methods for payment:
Credit Cards : (Visa, MasterCard, Discover)
Debit Card : (Visa, MasterCard)
Net Banking : All Major Banks are associated.
- +Can I buy without sign in?
No. You must sign in to buy any products from www.jayalakshmisilks.com. This restriction has implemented for your convenience since only the registered users can reorder, track, review, cancel and/or return your orders.
- +How can I buy products from www.jayalakshmisilks.com ?
Please sign up in to www.jayalakshmisilks.com using your Google account or Facebook account or providing your credentials and you can buy from the widely arranged products in our online store.
- +How can I sign in to www.jayalakshmisilks.com ?
- You can sign in using your Google account or Facebook account or even providing your user credentials.